Frequently Asked Questions
FAQs
My e-bike has been damaged, what now?
It is possible to take out insurance for damage to rental bikes. The price is €4.50 per day and €10.00 per week. Minor damage, such as small scratches, is not a problem and we will discuss this with you upon the return of the bike. It is always advisable to take out insurance.
Which documents do I need to rent a bicycle?
You need a passport or ID card.
Can you deliver the rental bikes to our (holiday) address?
We offer free delivery up to a maximum of 40km from our location. (with a minimum rental of 1 week)
I want to return the bikes earlier, is that possible?
That is, of course, no problem at all. However, because the bicycles are reserved for you for the initial period, a refund of the rental amount is unfortunately not possible.
Do you also rent out children's bikes?
Not a standalone children's bike, but a trailer bike for children. See our accessories page for more information.
What speed can I reach with the e-bike?
The Bosch motors of our Dutch ID E-bikes provide assistance up to 25 km per hour.
Do you also sell bicycles? And if so, which ones?
We sell E-bikes from the brand Dutch ID (Click on the link) to see all models. We only have used bikes in stock if they have been traded in. Please contact us for the current stock.
Can I trade in my old bike?
We only accept used bicycles when purchasing a new e-bike.
Do you also provide maintenance or service for bicycles?
Yes, but only if the bike was purchased from us. Unfortunately, we do not accept other bikes.